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Contact Us!

Whether you have a question about our handmade jewelry, an order, or need assistance with a custom design, we’re here to help.

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We’re Here To Help!

Need immediate assistance with a purchase, custom design, or general inquiry? Our team of specialists is here to provide the detailed support you require. You can reach us directly through the contact form below or via the provided email and phone number to speak with an expert. 

We are happy to help with specific product details, provide guidance on sizing for rings and necklaces, or answer any questions you have regarding our ethical sourcing and material practices. We are committed to making your experience seamless and informative.

Email Us

Info@wooltruth.co.uk

Address

15 ROSSALL STREET
ASHTON-ON-RIBBLE
PRESTON
ENGLAND
PR2 2RS

Call Us

+44 7364 169423

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Popular Questions

Find answers to common questions about our products, shipping, returns, and more below.

Most orders are processed within 1 to 2 business days. Standard shipping typically takes 3 to 5 business days within the domestic market. For custom or personalized items, processing times may be longer (please check the specific product page for details). We offer expedited shipping options at checkout if you need your jewelry sooner.

We offer a 30-day return policy for a full refund or exchange on all unworn items from the date of delivery. Items must be returned in their original condition and packaging. Custom-designed pieces are final sale and cannot be returned unless they arrive damaged or defective. To start a return, please visit our Returns Portal on our website.

We use high-quality, durable materials, including 14k solid gold, premium 925 sterling silver plated with rhodium for extra shine, and ethically sourced conflict-free diamonds and pearls. Specific material details for each item can be found on its respective product description page.

We provide a printable ring size guide on our website to help you find your perfect fit at home. We also offer resizing services for most of our rings for a small fee. We recommend confirming your size carefully before ordering to ensure the best fit from the start.

Yes, we specialize in creating unique, custom-designed jewelry pieces. Our designer, Caroline Taylor, works with you to bring your vision to life. Please visit our “Custom Design” page or contact us directly to schedule a consultation and discuss your bespoke project.

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Join Our Community

Stay in the loop! Follow us on Instagram to see our latest collections, behind-the-scenes content, and exclusive offers. Tag us in your photos to be featured!

Our Instagram

@Jewelry.Shop